All Systems Operational

About This Site

We monitor the status of the Click & Drop website and post any incidents here.

Website Operational
90 days ago
100.0 % uptime
Today
Send an Item - send.royalmail.com ? Operational
Click & Drop website (Registered) Operational
Click & Drop Payment Processing (Personal Customers) Operational
Click & Drop Manifesting (Business Customers) Operational
Royal Mail Print Assist ? Operational
90 days ago
100.0 % uptime
Today
Royal Mail Mobile App - Buy and Send ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Amazon Operational
Click & Drop API Operational
90 days ago
100.0 % uptime
Today
Click & Drop Desktop Operational
Dropbox Operational
eBay Operational
Shopify Operational
Other integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 16, 2021

No incidents reported today.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:01 BST
Scheduled - The Click & Drop website will be temporarily unavailable on the evening of 14th October between 8-9pm for a scheduled feature release.

During this time, users of our API, Click & Drop Desktop and Dropbox may experience temporary unavailability, this should last no more than a few minutes.

Information on all new features/improvements can be found in our help guides: https://help.parcel.royalmail.com/hc/en-gb/sections/115000872753-Release-Information

We apologise for any inconvenience caused.
Oct 12, 14:16 BST
Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.

Oct 5, 2021
Resolved - This incident has been resolved.
Oct 5, 16:17 BST
Monitoring - PayPal and our payment provider have notified us that the issue has been resolved.
We can see that payments via PayPal are now processing. We will continue to monitor.
Oct 5, 11:45 BST
Investigating - We have been notified by our payment provider that some PayPal payments on send.royalmail.com and the Royal Mail Mobile App are not processing correctly and are displaying errors for our customers.
Our Payment provider and PayPal are investigating.

You are still able to pay for your labels using card payments

Payments for Click & Drop (parcel.royalmail.com) are not affected
Oct 5, 10:21 BST
Oct 4, 2021
Completed - The scheduled maintenance has been completed.
Oct 4, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 22:45 BST
Scheduled - Due to network maintenance activities at Royal Mail, we will be unable to process label purchases via PayPal or Card payments during the maintenance window.

If you use Click and Drop with a Royal Mail Online Business Account, you will not be affected by the maintenance
Oct 1, 16:58 BST
Oct 3, 2021
Oct 2, 2021

No incidents reported.