Update - Following our Payment provider routing traffic to a secondary data centre, we continued monitoring payments, and no issues have been reported.
Jun 14, 08:23 BST
Jun 14, 08:23 BST
Monitoring - We are seeing successful payments processing and are continuing to monitor the situation
Jun 13, 17:15 BST
Jun 13, 17:15 BST
Investigating - We have been made aware of an issue with our payment provider, affecting postage purchases.
They are currently investigating.
We will update this page with any new information
If you have a Royal Mail OBA account, you are not affected by this issue.
Jun 13, 16:56 BST
They are currently investigating.
We will update this page with any new information
If you have a Royal Mail OBA account, you are not affected by this issue.
Jun 13, 16:56 BST
About This Site
We monitor the status of the Click & Drop website and post any incidents here.
Website
Operational
Send an Item - send.royalmail.com
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Operational
Click & Drop website (Registered)
Operational
Click & Drop Payment Processing (Personal Customers)
Operational
Click & Drop Manifesting (Business Customers)
Operational
Royal Mail Print Assist
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Operational
Royal Mail Mobile App - Buy and Send
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Operational
Integrations
Operational
Amazon
Operational
Click & Drop API
Operational
Click & Drop Desktop
Operational
Dropbox
Operational
eBay
Operational
Shopify
Operational
Other integrations
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Feature Release
Jun 28, 20:00-21:00 BST
The Click & Drop website will be temporarily unavailable on the evening of Tuesday the 28th of June, between 8-9pm, for a scheduled feature release. During this time, users of our API, Click & Drop Desktop and Dropbox may experience temporary unavailability, this should last no more than a few minutes. Information on all new features/improvements can be found in our help guides: Release information We apologise for any inconvenience caused.
Posted on Jun 24, 15:58 BST
Posted on Jun 24, 15:58 BST