All Systems Operational

About This Site

We monitor the status of the Click & Drop website and post any incidents here.

Uptime over the past 90 days. View historical uptime.
Website Operational
90 days ago
100.0 % uptime
Today
Send an Item - send.royalmail.com ? Operational
Click & Drop website (Registered) Operational
Click & Drop Payment Processing (Personal Customers) Operational
Click & Drop Manifesting (Business Customers) Operational
Royal Mail Print Assist ? Operational
90 days ago
100.0 % uptime
Today
Royal Mail Mobile App - Buy and Send ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Amazon Operational
Click & Drop API Operational
90 days ago
100.0 % uptime
Today
Click & Drop Desktop Operational
Dropbox Operational
eBay Operational
Shopify Operational
Other integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 1, 2020
Reports of slow processing times when creating labels
Resolved - This incident has been resolved.
Dec 1, 08:49 GMT
Monitoring - Processing times have returned to normal. The team will continue to monitor
Nov 30, 17:21 GMT
Investigating - We're currently investigating reports of slow processing times when creating labels affecting some customers.
Nov 30, 17:00 GMT
Nov 30, 2020
Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020
Incident affecting payments for personal accounts
Resolved - The issue affecting paying for labels on personal Click & Drop accounts has now been resolved and you can now purchase labels again.
We apologise for the disruption.
Nov 24, 17:47 GMT
Investigating - We are investigating an issue that is affecting paying for labels on personal Click & Drop accounts.
We'll let you know as soon as we have any further updates. We apologise for any inconvenience caused.
Nov 24, 16:43 GMT
Nov 23, 2020
Issues affecting new eBay integrations
Resolved - This incident has been resolved.
Nov 23, 09:13 GMT
Update - We have received confirmation that the issues affecting new eBay integrations has been resolved. We will continue to monitor the situation.
Nov 20, 16:10 GMT
Monitoring - We are aware of an issue affecting customers when attempting to create new eBay integrations, or when re-activating expired integrations.
eBay have identified the issue and have confirmed their teams are working on a fix.
Existing integrations are not affected by this issue, and order imports and shipping updates will continue to work as usual.
We will update this status as soon as we receive further information. We apologise for any inconvenience caused.
Nov 20, 11:06 GMT
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020
Etsy Order Import
Resolved - The issues with Etsy have been resolved and any missing orders should now be downloading from Etsy into Click and Drop
Nov 17, 14:00 GMT
Investigating - We are currently investigating an issue with downloading orders from Etsy.
No other integrations are affected.
We will continue to update this page
Nov 17, 11:23 GMT
← Incident History Powered by Statuspage