All Systems Operational

About This Site

We monitor the status of the Click & Drop website and post any incidents here.

Uptime over the past 90 days. View historical uptime.
Website Operational
90 days ago
99.92 % uptime
Today
Send an Item - send.royalmail.com ? Operational
Click & Drop website (Registered) Operational
Click & Drop Payment Processing (Personal Customers) Operational
Click & Drop Manifesting (Business Customers) Operational
Royal Mail Print Assist ? Operational
90 days ago
100.0 % uptime
Today
Royal Mail Mobile App - Buy and Send ? Operational
90 days ago
99.81 % uptime
Today
Royal Mail Parcel Collect Operational
90 days ago
99.94 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Amazon Operational
Click & Drop API Operational
90 days ago
100.0 % uptime
Today
Click & Drop Desktop Operational
Dropbox Operational
eBay Operational
Shopify Operational
Other integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 25, 2022

No incidents reported today.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
eBay Integration Issues
Resolved - Monitoring overnight has shown the error at eBay has not recurred
Sep 23, 09:22 BST
Monitoring - We have heard from eBay and they have confirmed that the issue is now resolved.

We are continuing to monitor and will communicate with eBay if we see any recurrence
Sep 22, 14:40 BST
Update - We are continuing to investigate this issue.
Sep 22, 14:39 BST
Investigating - We are investigating issues some customers are having with eBay integrations.
This means that some customers may not see orders import, or eBay updated when you despatch an order.

We have contacted eBay, and have seen that other platforms are also having issues with eBay integrations.

We will update this page when we have any update from eBay.

In the meantime, we have seen some affected customers able to use the 'Update and Connect' option in the C&D integration settings to reconnect their account.
Sep 22, 08:53 BST
Sep 22, 2022
Sep 21, 2022
Scheduled Feature Release
Completed - The scheduled maintenance has been completed.
Sep 21, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:00 BST
Scheduled - The Click & Drop website will be temporarily unavailable on the evening of Wednesday the 21st of September, between 8-9pm, for a scheduled feature release. During this time, users of our API, Click & Drop Desktop and Dropbox may experience temporary unavailability, this should last no more than a few minutes. Information on all new features/improvements can be found in our help guides: Release information We apologise for any inconvenience caused.
Sep 16, 16:07 BST
Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Payment processing problems
Resolved - This incident has been resolved.
Sep 16, 18:27 BST
Update - Parcel Collect has been re-enabled and we are continuing to monitor
Sep 16, 14:30 BST
Update - We are continuing to monitor for any further issues.
Sep 16, 13:21 BST
Monitoring - Our partners have mitigated the issue and we have reenabled postage purchases. Parcel Collect still remains unavailable.

We are continuing to monitor postage purchases closely
Sep 16, 13:21 BST
Investigating - We have seen issues with purchasing postage, preventing you being able to buy shipping labels using your debit/credit card or Paypal during this time.

If you generate your labels with a Royal Mail OBA account, you are not affected.

Other functions and features within Click & Drop will be unaffected.

We are working with our partners to get the issue identified and resolved.

We sincerely apologise for any inconvenience caused.
Sep 16, 10:06 BST
Sep 15, 2022
Scheduled Platform Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:00 BST
Scheduled - As we prepare for a busy peak period, and to ensure smooth operation of the platform, we need to carry out some maintenance tasks which require some downtime.

We apologise for the inconvenience, but we want to do this before you hit your busiest time of year
Sep 15, 10:52 BST
Sep 14, 2022

No incidents reported.

Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.

Sep 11, 2022

No incidents reported.

← Incident History Powered by Atlassian Statuspage