All Systems Operational

About This Site

We monitor the status of the Click & Drop website and post any incidents here.

Website Operational
90 days ago
99.98 % uptime
Today
Send an Item - send.royalmail.com ? Operational
Click & Drop website (Registered) Operational
Click & Drop Payment Processing (Personal Customers) Operational
Click & Drop Manifesting (Business Customers) Operational
Royal Mail Print Assist ? Operational
90 days ago
100.0 % uptime
Today
Royal Mail Mobile App - Buy and Send ? Operational
90 days ago
99.96 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Amazon Operational
Click & Drop API Operational
90 days ago
100.0 % uptime
Today
Click & Drop Desktop Operational
Dropbox Operational
eBay Operational
Shopify Operational
Other integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 11, 2021

No incidents reported today.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Resolved - Continued monitoring has shown that the actions taken by the team have maintained the performance levels
May 7, 12:56 BST
Monitoring - We are continuing to monitor, but performance is stable
May 6, 14:40 BST
Update - We are seeing site performance return to expected levels but are continuing to monitor
May 6, 13:46 BST
Investigating - The team are currently working to identify the cause of slowness reported by some customers.

We will keep this page updated with new information
May 6, 12:15 BST
May 6, 2021
May 5, 2021
Resolved - We can see that site performance now returned to expected levels and error rates have dropped off.
May 5, 13:41 BST
Monitoring - Our team is continuing to investigate this issue as a top priority. We are seeing some improvements to the speed of processing orders and applying postage. We are continuing to monitor, and we are applying mitigations where we can.
Please accept our apologies for any inconvenience caused.
May 5, 12:33 BST
Update - We are investigating reports of slow system performance when creating batches of orders and applying postage
We will continue to update this page with any updates
May 5, 11:25 BST
Investigating - We are currently investigating this issue.
May 5, 11:21 BST
May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021
Completed - The scheduled maintenance has been completed.
Apr 28, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 20:00 BST
Scheduled - Click & Drop will be temporarily unavailable this evening (28/04) between 8-9pm for a scheduled feature release.
Information on all new features/improvements can be found in our help guides: https://help.parcel.royalmail.com/hc/en-gb/sections/115000872753-Release-Information
Apr 28, 14:12 BST
Apr 27, 2021

No incidents reported.