Click & Drop Status

All Systems Operational

About This Site

We monitor the status of the Click & Drop website and post any incidents here.

Website Operational

Click & Drop website (Quick Payment) Operational

Click & Drop website (Registered) Operational

Click & Drop Payment Processing (Personal Customers) Operational

Click & Drop Manifesting (Business Customers) Operational

Integrations Operational

Amazon Operational

Click & Drop Desktop Operational

Dropbox Operational

eBay Operational

Shopify Operational

Other integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 15, 2019

No incidents reported today.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

Manifesting temporarily unavailable

Completed - The scheduled maintenance has been completed.
Jul 12, 22:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:00 BST

Scheduled - Manifesting will be temporarily unavailable this evening (12/07/19) between 9-10pm due to a system update.
All other parts of the website will be unaffected.

We apologise for any inconvenience caused.
Jul 12, 16:56 BST

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

Click & Drop Scheduled feature release

Completed - The scheduled maintenance has been completed.
Jul 9, 21:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 20:00 BST

Scheduled - Click & Drop will be temporarily unavailable this evening (09/07) between 8-9pm for a scheduled feature release.
Information on all new features/improvements can be found in our help guides: https://help.parcel.royalmail.com/hc/en-gb/categories/115000165933-Latest-Updates
We apologise for any inconvenience caused.
Jul 9, 11:21 BST

Intermittent Issues affecting Click & Drop Desktop uploads

Resolved - This incident has been resolved.
Jul 9, 11:40 BST

Update - Since Monday the 1st of July several changes have been made by our engineering team. performance has vastly improved, as monitored by our communication with clients and via feedback.
Every effort is being made to make sure that Click and Drop is working to expected levels, please contact the Click and Drop helpdesk if you are still experiencing any issues.
Jul 3, 20:10 BST

Investigating - We’re investigating reports from a small number of users about intermittent issues uploading files using the Click & Drop Desktop client.
Our engineers are looking into this but in the meantime, if you are experiencing any issues with your desktop client not uploading files, please try the trouble-shooting steps at
https://help.parcel.royalmail.com/hc/en-gb/articles/360009682614-Troubleshooting-your-Click-Drop-Desktop-integration
Jul 1, 09:27 BST

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 2, 2019

Connectivity issue affecting access to Click & Drop website

Resolved - Connectivity to the Click & Drop website is restored, and customers can access their accounts and continue processing. We are continuing to monitor for any further issues.
Jul 2, 17:00 BST

Update - Connectivity to the Click & Drop website is restored, and customers can access their accounts and continue processing. We are continuing to monitor for any further issues.
Jul 2, 16:53 BST

Monitoring - Connectivity to the Click & Drop website is restored, and customers can access their accounts and continue processing
Jul 2, 16:52 BST

Investigating - We're aware of issues connecting to the Click & Drop website. Our team are currently investigating alongside our suppliers to identify and resolve the issue and we will update this page with any progress.
Jul 2, 16:32 BST