Update - Following our Payment provider routing traffic to a secondary data centre, we continued monitoring payments, and no issues have been reported.
Jun 14, 08:23 BST
Monitoring - We are seeing successful payments processing and are continuing to monitor the situation
Jun 13, 17:15 BST
Investigating - We have been made aware of an issue with our payment provider, affecting postage purchases.
They are currently investigating.
We will update this page with any new information
If you have a Royal Mail OBA account, you are not affected by this issue.

Jun 13, 16:56 BST

About This Site

We monitor the status of the Click & Drop website and post any incidents here.

Website Operational
90 days ago
100.0 % uptime
Today
Send an Item - send.royalmail.com ? Operational
Click & Drop website (Registered) Operational
Click & Drop Payment Processing (Personal Customers) Operational
Click & Drop Manifesting (Business Customers) Operational
Royal Mail Print Assist ? Operational
90 days ago
100.0 % uptime
Today
Royal Mail Mobile App - Buy and Send ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Amazon Operational
Click & Drop API Operational
90 days ago
100.0 % uptime
Today
Click & Drop Desktop Operational
Dropbox Operational
eBay Operational
Shopify Operational
Other integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Feature Release Jun 28, 20:00-21:00 BST
The Click & Drop website will be temporarily unavailable on the evening of Tuesday the 28th of June, between 8-9pm, for a scheduled feature release. During this time, users of our API, Click & Drop Desktop and Dropbox may experience temporary unavailability, this should last no more than a few minutes. Information on all new features/improvements can be found in our help guides: Release information We apologise for any inconvenience caused.
Posted on Jun 24, 15:58 BST
Past Incidents
Jun 27, 2022

No incidents reported today.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022

Unresolved incident: Issue affecting payments on Click & Drop.

Jun 13, 2022