Some customers are reporting problems downloading labels

Incident Report for Click & Drop

Resolved

This incident has been resolved. Sincere apologies again for any inconvenience caused.

Posted Sep 03, 2024 - 16:53 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 03, 2024 - 16:21 BST

Investigating

We are aware that some of you are experiencing problems downloading labels, including labels not downloading and delays before labels successfully download. Our technical team is actively investigating these issues to understand and resolve them quickly.

We understand how crucial our services are to your operations and are committed to ensuring a seamless experience. In the meantime, we ask for your patience and apologise for any inconvenience caused.

Posted Sep 03, 2024 - 16:04 BST

This incident affected: Website (Click & Drop website (Registered)).