Issues reported with PayPal - Mobile App &
Incident Report for Click & Drop
This incident has been resolved.
Posted Oct 05, 2021 - 16:17 BST
PayPal and our payment provider have notified us that the issue has been resolved.
We can see that payments via PayPal are now processing. We will continue to monitor.
Posted Oct 05, 2021 - 11:45 BST
We have been notified by our payment provider that some PayPal payments on and the Royal Mail Mobile App are not processing correctly and are displaying errors for our customers.
Our Payment provider and PayPal are investigating.

You are still able to pay for your labels using card payments

Payments for Click & Drop ( are not affected
Posted Oct 05, 2021 - 10:21 BST
This incident affected: Website (Send an Item -, Royal Mail Mobile App - Buy and Send).