Resolved -
OnBuy have now resolved the problem and orders have successfully been importing into C&D for a few hours. This incident is therefore now being closed.
Apr 12, 20:09 BST
Update -
OnBuy have not yet resolved the problem, so unfortunately order imports are still not working at the moment.
Apr 12, 08:37 BST
Update -
OnBuy are aware of this issue but unfortunately there isn't an indication yet when the issue may be resolved. Whilst we are not able to resolve this issue we appreciate the inconvenience this will be causing our OnBuy integrators and would like to apologise for this.
Apr 11, 18:23 BST
Investigating -
OnBuy are currently having issues with their API which is preventing orders from being imported into Click & Drop. We will update this page with any changes.
Apr 11, 12:07 BST
Resolved -
Monitoring revealed no further issues so this issue has now been resolved
Apr 8, 10:10 BST
Monitoring -
The issues has been resolved by Not On The High Street and orders are now importing again.
Apr 8, 09:29 BST
Investigating -
Not On The High Street are currently having issues which is preventing orders from being imported into Click & Drop. We will update this page when we have an update.
Apr 8, 08:47 BST